Frequently Asked Questions
How do I qualify to take a class?
Before you can register for one of our on-line classes, you must first qualify. To ensure that you have the prerequisite knowledge and equipment to qualify, you must successfully finish a fifty-question quiz on your knowledge of word processing, email management, web browsing and file management. To take the qualifying quiz and start the free qualifying process, visit the prequalification page. If you would like more info on the prequalification process, take our prequalification tutorial!
How do I register for a class?
After you have qualified to take a class, you will want to register. Registering is as simple as filling out an on-line form. All answers will be kept confidential. No one may attend a class without first registering. To register for a class, visit the classes page, navigate to an available class and activate the register link. If you would like more info on the registration process, take our registration tutorial!
How do I access the required reading?
Each of the twelve lessons that make up a class has required reading. Reading this information is important, but it is not difficult. Simply move your focus to the heading titled "preliminary reading" and use your arrow keys or "continuous read" command.
How do I access the class videos?
Each lesson within the class has one or more short videos to watch and listen to. Microsoft's Windows Media Player is used to view our videos. First, tab to one of the video links, press enter, and Windows Media Player will do the rest. When finished, pressing Alt+F4 will close the video and return you to the lesson page. We have created a page of other Windows Media Player keyboard commands. If you do not have Windows Media Player, you can download it for free from WindowsMedia.com.
How do I turn in my assignments?
At the beginning of some classes, the student is required to download a folder of files to be used in the class. These files have been "Zipped" and will automatically "Extract" when you have finished downloading them. Many lessons ask that you perform an action or series of actions on a specified file and then send it to your instructor as an email attachment.
How do I take class quizzes?
All quizzes, including the Pre-Test and Post-Test are taken on-line. After supplying your full name and email address, you are asked to read each question and select the appropriate answer from a short list. After completing the quiz, you simply "Submit" your answers to your instructor. All quizzes are graded automatically and the results are presented to you within seconds.
How do I participate in class discussions?
All class discussions take place over the Internet. Students do this by accessing the Carroll Tech audio chat server. After a small program (iVocalize) is downloaded and installed on your computer, you simply hold down the CTRL key to talk. Instruction on the use of the iVocalize audio chat system is part of every new class. If you would like more info on iVocalize chat server, take our obtaining iVocalize and using iVocalize tutorials!
How do I communicate with my instructor and fellow classmates?
In addition to the audio chat sessions, students and instructors communicate by telephone or by email. All students are enrolled in a class-only email list for the duration of the class. There is a link on the class pages for sending email to your instructor.
Still have a question?
If we haven't answered all of your questions, visit our feedback page and submit your question. You should hear back from us shortly. Looking forward to meeting you in the classroom!